This Payment & Refund Policy governs purchases made through gartenloungeup.com, operated from Pl. Saint-François 1, 1003 Lausanne, Switzerland. By placing an order on our website, you agree to this policy. If you have any questions, you can reach us at info@gartenloungeup.com or by phone at +41 21 313 98 57.
We accept secure online payments via major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Twint. All payments are processed securely using SSL encryption technology, in compliance with the Swiss Federal Act on Data Protection (FADP). The full purchase amount, including Swiss VAT and shipping fees, will be displayed before you confirm your order.
We reserve the right to verify payment details to prevent fraud and may cancel orders in the event of suspected misuse or fraudulent activity.
Once your payment has been successfully processed, you will receive an order confirmation email summarizing your purchase. Please check all details carefully. If you notice any errors or do not receive a confirmation within 24 hours, please contact our customer service immediately at info@gartenloungeup.com or +41 21 313 98 57.
Your order will be shipped only after successful payment confirmation.
In accordance with Swiss contract law (Obligationenrecht, CO), you have the right to withdraw from your online purchase within 14 days of receiving the goods, without stating any reason. The withdrawal period expires 14 days after the date on which you or a third party other than the carrier, designated by you, takes physical possession of the goods.
To exercise your right of withdrawal, you must inform us in writing by email at info@gartenloungeup.com, clearly indicating your order number and your decision to withdraw from the contract.
The returned products must be in new, unused, and undamaged condition, with all original tags and packaging intact. If goods show signs of use, damage, or missing parts, we reserve the right to reject the return or deduct an appropriate amount from the refund.
Unless the goods were delivered incorrectly or are defective, you are responsible for paying the shipping costs for returning the items. Returns should be sent to the following address: Pl. Saint-François 1, 1003 Lausanne, Switzerland.
Once we have received and inspected the returned goods, we will process your refund within 14 days. Refunds will be made to the same payment method you used for the original transaction, unless agreed otherwise. We will refund the amount paid for the returned goods, including the standard delivery charges. If you chose a more expensive delivery option than the standard rate, the extra costs will not be reimbursed.
You will receive an email confirmation once your refund has been issued.
The following items are excluded from return or refund except where defective or delivered in error:
If you receive goods that are defective or incorrect, please inform us immediately at info@gartenloungeup.com, providing photos and your order details. We will arrange for a replacement or refund at no additional cost to you in accordance with your statutory rights.
Our team is committed to ensuring your satisfaction. Should you have any questions regarding payments, returns, or your rights under Swiss law, please contact us at info@gartenloungeup.com or call us at +41 21 313 98 57. We will be happy to assist you.